Returns & Refund Policy

Refund Policy for CINQ

E-MAIL: supportcinq@gmail.com

At CINQ, we are dedicated to providing premium golf gear that enhances your performance on the course. We believe in the quality and effectiveness of our products and recommend using them for at least 14 days before considering a return. If, after 14 days, you are still not satisfied with your purchase and within our 60-day money-back guarantee period, please reach out to us at  supportcinq@gmail.com.

Cancellation Policy

Please note that any changes or cancellations to an order must be made within 24 hours of placing the order. After this time frame, we may not be able to accommodate your request, as the order will have already entered the processing phase. If you cancel your order within the 24-hour window, we will process your refund within 7 business days.

60-Day Money Back Guarantee

We stand by the effectiveness of our products, which is why we encourage you to try them for at least 14 days to experience the full benefits. If, after 14 days and within 60 days, you are not completely satisfied with your purchase, you can return the item for a full refund. Please note that shipping fees (if applicable) are non-refundable.

To initiate a return, please contact our support team by filling out the form on our Contact Us page, or email us directly at supportcinq@gmail.com. To expedite the process, kindly provide your Order Number or the Name and Email Address used when placing the order.

Damaged Items

We take great care in packaging our products to prevent damage during shipping. We define an item as damaged if it is defective or physically broken. Damaged packaging, such as dented boxes, that does not affect the product inside is not considered damage.

If your item arrives damaged, please contact us within 72 hours of delivery. To report a damaged item, email us at supportcinq@gmail.com and include a clear photo of the damage. We will assess the situation and, if eligible, provide a replacement at no cost to you. Please note that we do not offer refunds, replacements, or accept returns for items that are damaged due to normal wear and tear or misuse.

Shipping and Delivery

While we aim to deliver your order promptly, we are not responsible for any delays that may occur during shipping, including those caused by the courier, customs, or any other factors beyond our control. If you encounter any issues with your delivery, please contact the courier directly for assistance. CINQ is not liable for lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer's responsibility to ensure that the correct shipping address is provided at checkout. If the address is incorrect and we are not notified within 24 hours of order placement, we are unable to offer a resend or a refund.

Policy Modifications

We reserve the right to update or modify this Return & Refund Policy at any time. It is the customer’s responsibility to review this policy periodically. By purchasing and using CINQ products, you acknowledge and accept this Return & Refund Policy.